We at “Online Paradise Group” deliver the best in class products and services to our customers. However, the shipping of the products is subjected to the following process:
1. Invoicing and Delivery
1.1. As per the Indian Tax Regulations, all the products shall be shipped with a unique invoice number mentioning the product price.
1.2. The cost of shipping is calculated and displayed on the order status in website.
1.3. It is our policy to deliver your order as per the timelines.
2. Shipping
2.1. The majority of our orders are shipped and delivered within 5-7 working days.
2.2. Our products are shipped on all days, excluding public holidays. Although we strive hard to deliver your order on time, due to a load with the courier, an estimated delay of 2-3 days might be expected.
2.3. We partner with only reputed courier agencies to ensure timely delivery of the products in good condition.
2.4. While we shall try to ship all the products of your order together, this may not be possible due to product characteristics and availability of the products.
2.5. Please refuse to accept the delivery and immediately contact our Customer Care Centre if the product delivered is not in good condition or damaged. We shall make our best efforts to ensure a replacement delivery at the earliest.
3. Return Policy
3.1. In case the products purchased are received in a damaged condition (Not Working/Manufacturing Defect) and not physically damaged, customers are requested to contact our Customer Care Centre and return the products in original packing, manual & accessories within 3 Business Days from the date of delivery.
3.2. Customers are requested not to accept the delivery of damaged products. If the delivery is accepted, kindly contact our Customer Care Centre immediately for assistance.
4. Refund Policy
4.1. Refunds will be processed based on the mode of payment. Refund will be made within 7-10 working days of receiving the returned product.
4.2. In case of Cash on Delivery, the refund will be made through cheque or demand draft in favor of the customer.
In case of Refund, any queries contact us at our Customer Care Centre.
Email: info@onlineparadisegroup.com
Phone: 9835204300